• Service transition

    Type Book
    Author Great Britain. Office of Government Commerce
    Author Shirley Lacy
    Author Ivor Macfarlane
    Publisher The Stationery Office
    Date 2007
    # of Pages 261
    ISBN 011331048X, 9780113310487
    Library Catalog Google Books
    Date Added Tue 07 Jul 2009 03:11:37 PM CEST
    Modified Tue 07 Jul 2009 03:11:37 PM CEST

    Attachments

    • Google Books Link

  • Strategic Information Management. Challenges and Strategies in Managing Information Systems (Butterworth Heinemann): Challenges and Strategies in Managing Information Systems

    Type Book
    Author Robert D. Galliers
    Author Dorothy E. Leidner
    Edition 0003
    Publisher Butterworth Heinemann
    Date 2002-12-16
    ISBN 0750656190
    Short Title Strategic Information Management. Challenges and Strategies in Managing Information Systems (Butterworth Heinemann)
    URL http://www.amazon.de/gp/product/0750656190?
    ie=UTF8&tag=hense&…
    Library Catalog Amazon.com
    Date Added Wed 04 Feb 2009 05:31:31 PM CET
    Modified Wed 04 Feb 2009 05:31:57 PM CET

    Attachments

    • Amazon.com Link

  • Strategisches IT-Management 1. Mit CD-ROM: Organisation - Prozesse - Referenzmodelle

    Type Book
    Author Martin G. Bernhard
    Author Roland Blomer
    Author Jürgen Bonn
    Abstract Seiten 19-47 und 173-202 für Referat.
    Edition 1
    Publisher Symposion Publishing
    Date 2003-12-16
    ISBN 3936608342
    Short Title Strategisches IT-Management 1. Mit CD-ROM
    URL http://www.amazon.de/gp/product/3936608342?
    ie=UTF8&tag=hense&…
    Library Catalog Amazon.com
    Date Added Wed 04 Feb 2009 05:29:26 PM CET
    Modified Wed 04 Feb 2009 05:30:05 PM CET

    Attachments

    • Amazon.com Link

  • Service operation

    Type Book
    Author OGC - Office of Government Commerce
    Author David Cannon
    Author Sharon Taylor
    Author David Wheeldon
    Publisher The Stationery Office
    Date 2007
    # of Pages 263
    ISBN 0113310463, 9780113310463
    Library Catalog Google Books
    Date Added Tue 07 Jul 2009 03:12:39 PM CEST
    Modified Tue 07 Jul 2009 03:12:39 PM CEST

    Attachments

    • Google Books Link

  • Strategisches IT-Management. Wert steigern, Leistung steuern, Kosten senken

    Type Book
    Author Dirk Buchta
    Author Marcus Eul
    Author Helmut Schulte-Croonenberg
    Author Helmut Schulte- Croonenberg
    Abstract Seite 21 für Referat.
    Edition 1
    Publisher Gabler
    Date 2004-03
    ISBN 3409125272
    URL http://www.amazon.de/gp/product/3409125272?
    ie=UTF8&tag=hense&…
    Library Catalog Amazon.com
    Date Added Wed 04 Feb 2009 05:28:04 PM CET
    Modified Wed 04 Feb 2009 05:28:39 PM CET

    Attachments

    • Amazon.com Link

  • CIO Wisdom: Best Practices from Silicon Valley: Best Practices from Silicon Valley's Leading IT Experts

    Type Book
    Author Valley CIO Round Table Silicon
    Author Dane Lane
    Author Dean Lane
    Abstract Literatur für Referat.
    Publisher Prentice Hall
    Date 2003-07
    ISBN 0131411152
    Short Title CIO Wisdom
    URL http://www.amazon.de/gp/product/0131411152?
    ie=UTF8&tag=hense&…
    Library Catalog Amazon.com
    Date Added Wed 04 Feb 2009 05:23:43 PM CET
    Modified Wed 04 Feb 2009 05:26:21 PM CET

    Attachments

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  • The Executive's Guide to Information Technology [With W/CDROM]: What Every Senior Management Consultant Should Know About Managing Effective IT Departments

    Type Book
    Author John Baschab
    Author Jon Piot
    Abstract Seiten 94-111 für Referat.
    Edition Har/Cdr
    Publisher John Wiley & Sons Inc
    Date 2003-03
    ISBN 0471266094
    Short Title The Executive's Guide to Information Technology [With W/CDROM]
    URL http://www.amazon.de/gp/product/0471266094?
    ie=UTF8&tag=hense&…
    Library Catalog Amazon.com
    Date Added Wed 04 Feb 2009 05:25:23 PM CET
    Modified Wed 04 Feb 2009 05:26:09 PM CET

    Attachments

    • Amazon.com Link

  • Service strategy

    Type Book
    Author OGC - Office of Government Commerce
    Author Majid Iqbal
    Author Michael Nieves
    Publisher The Stationery Office
    Date 2007
    # of Pages 276
    ISBN 0113310455, 9780113310456
    Library Catalog Google Books
    Date Added Tue 07 Jul 2009 03:12:25 PM CEST
    Modified Tue 07 Jul 2009 03:12:25 PM CEST

    Attachments

    • Google Books Link

  • Service design

    Type Book
    Author Great Britain. Office of Government Commerce
    Author Vernon Lloyd
    Author Colin Rudd
    Author Sharon Taylor
    Publisher The Stationery Office
    Date 2007
    # of Pages 334
    ISBN 0113310471, 9780113310470
    Library Catalog Google Books
    Date Added Tue 07 Jul 2009 03:12:13 PM CEST
    Modified Tue 07 Jul 2009 03:12:13 PM CEST

    Attachments

    • Google Books Link

  • Kommentar zur VOL/A

    Type Book
    Author Hans-Peter Kulartz
    Author Fridhelm Marx
    Author Norbert Portz
    Author Hans-Joachim Prieß
    Abstract Alle rechtlichen Regelungen zu öffentlichen Ausschreibungen auf engstem Raum ...
    Edition 1
    Publisher Werner, Neuwied
    Date 2007-08
    ISBN 3804151809
    URL http://www.amazon.de/gp/product/3804151809?
    ie=UTF8&tag=hense&…
    Library Catalog Amazon.com
    Date Added Wed 04 Feb 2009 05:22:06 PM CET
    Modified Wed 04 Feb 2009 05:23:18 PM CET

    Attachments

    • Amazon.com Link

  • IT Service Management

    Type Book
    Author Jan Van Bon
    Author Arjen de Jong
    Date 2007
    # of Pages 514
    ISBN 908753051X, 9789087530518
    URL http://www.amazon.de/gp/product/908753051X?
    ie=UTF8&tag=hense&…
    Library Catalog Google Books
    Date Added Wed 04 Feb 2009 04:10:15 PM CET
    Modified Wed 04 Feb 2009 05:10:43 PM CET

  • Organisation

    Type Book
    Author Klaus Olfert
    Author Pitter A. Steinbuch
    Abstract Überblick über verschiedenste Methoden: u. a. EPKs, Methoden der Projektorganisation und Aufbauorganisation.
    Edition 13. A.
    Publisher Kiehl
    Date 2006-09
    ISBN 3470513732
    URL http://www.amazon.de/gp/product/3470513732?
    ie=UTF8&tag=hense&…
    Library Catalog Amazon.com
    Date Added Wed 04 Feb 2009 05:20:09 PM CET
    Modified Wed 04 Feb 2009 05:23:07 PM CET

    Attachments

    • Amazon.com Link

  • Informationsmanagement: Handbuch für die Praxis

    Type Book
    Author Walter Gora
    Author Cornelius Schulz-Wolfgramm
    Abstract Seiten 128-142 für Referat.
    Edition 1
    Publisher Springer, Berlin
    Date 2003-05-09
    ISBN 3540440569
    Short Title Informationsmanagement
    URL http://www.amazon.de/gp/product/3540440569?
    ie=UTF8&tag=hense&…
    Library Catalog Amazon.com
    Date Added Wed 04 Feb 2009 05:30:39 PM CET
    Modified Wed 04 Feb 2009 05:31:09 PM CET

    Attachments

    • Amazon.com Link

  • Foundations of IT Service Management Based on ITIL V3

    Type Book
    Author Jan Van Bon
    Author Arjen de Jong
    Author Axel Kolthof
    Author Mike Pieper
    Author Ruby Tjassing
    Author Annelies Van Der Veen
    Contributor Jan Van Bon
    Abstract Umfassede Einführung in die Prozesse des IT-Service-Managements. Hier das Original in Englisch, nach dem in der Lehrveranstaltung vorgegangen wird.
    Date 2007
    # of Pages 360
    ISBN 9087530579, 9789087530570
    URL http://www.amazon.de/gp/product/9087530579?
    ie=UTF8&tag=hense&…
    Library Catalog Google Books
    Date Added Wed 04 Feb 2009 04:11:54 PM CET
    Modified Wed 04 Feb 2009 05:18:28 PM CET

  • Grundlagen der Prozessorganisation

    Type Book
    Author Guido Fischermanns
    Author Wolfgang Liebelt
    Abstract Sehr empfehlenswerte Behandlung des Themas Prozesse. Diese werden in verschiedenster Weise kategorisiert. Praktische Beispiele fördern das Verständnis.
    Edition 5. Aufl.
    Publisher Verlag Dr. Götz Schmidt
    Date 2001
    ISBN 3921313589
    URL http://www.amazon.de/gp/product/3921313589?
    ie=UTF8&tag=hense&…
    Library Catalog Amazon.com
    Date Added Wed 04 Feb 2009 05:14:24 PM CET
    Modified Wed 04 Feb 2009 05:18:01 PM CET

    Attachments

    • Amazon.com Link

  • Masterkurs IT-Controlling: Grundlagen und Praxis - IT-Kosten und Leistungsrechnung - Deckungsbeitrags- und Prozesskostenrechnung - Target Costing

    Type Book
    Author Andreas Gadatsch
    Author Elmar Mayer
    Abstract Seiten 181-192 für Referat.
    Edition 3., verb. u. erw. A.
    Publisher Vieweg+Teubner
    Date 2006-04-12
    ISBN 3834801348
    Short Title Masterkurs IT-Controlling
    URL http://www.amazon.de/gp/product/3834801348?
    ie=UTF8&tag=hense&…
    Library Catalog Amazon.com
    Date Added Wed 04 Feb 2009 05:27:05 PM CET
    Modified Wed 04 Feb 2009 05:27:38 PM CET

    Attachments

    • Amazon.com Link